ph22 Privacy Policy – What We Collect and How We Keep It Safe

When you register and use ph22, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name,date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing address and payment details — such as your GCash number or local bank account information — solely to process deposits and withdrawals in Philippine pesos. When you use the ph22 platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or update your account profile. All data collection is carried out in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

The personal data we collect is used exclusively to deliver, maintain, and improve the ph22 platform for Filipino players. Your registration details are used to verify your identity, prevent underage access, and comply with our licensing obligations. Payment information is processed solely to facilitate secure deposits and withdrawals in Philippine pesos — we do not store full card numbers or sensitive payment credentials on our servers. Session and activity data helps us detect suspicious behaviour, prevent fraud, and ensure that the platform remains fair and secure for all users. We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited promotional messages without your consent. Aggregated, anonymised usage data may be used internally to analyse platform performance and improve our sports betting and live casino offerings. We will never sell, rent, or trade your personal information to any third party for marketing purposes.

ph22 does not sell or share your personal data with third parties for commercial purposes. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and fraud prevention services — but only to the extent necessary to perform those specific functions. All third-party partners are contractually required to handle your data in accordance with applicable Philippine privacy laws and our own data protection standards. We may disclose your information to government authorities or law enforcement agencies if required to do so by Philippine law, a valid court order, or to protect the rights and safety of our users and the platform. In the event of a business restructuring or transfer of ownership, your data may be transferred to the new entity, and you will be notified of any such change in advance. We do not share your data with advertisers, data brokers, or any entity outside the scope of delivering the ph22 service.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph22 platform is encrypted using TLS (Transport Layer Security) protocols, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines prescribed by the Data Privacy Act. While we work hard to protect your data, we also encourage you to use a strong, unique password for your ph22 account and to enable any available two-factor authentication options.

Under the Philippines Data Privacy Act of 2012, you have specific rights regarding your personal data that ph22 is committed to upholding. You have the right to be informed about what data we collect and how it is used, the right to access a copy of your personal information held by us, and the right to correct any inaccurate or outdated data in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available on the FAQ page — we will respond to all verified requests within the timeframes required by law. We are committed to making this process straightforward and transparent for all Filipino players.

ph22 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information is typically retained for the duration of your active account and for a period thereafter as required by our licensing conditions and financial record-keeping obligations. Transaction records, including deposit and withdrawal histories in Philippine pesos, are retained for a minimum of five years in compliance with anti-money laundering regulations. If you close your account, we will securely delete or anonymise your personal data within a reasonable period, except where retention is required by law. Technical logs and session data are retained for shorter periods and are used solely for security monitoring and fraud prevention purposes. You may request information about the specific retention periods applicable to your data by contacting our support team.

ph22 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page. Continued use of the ph22 platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions about this Privacy Policy or our data handling practices, please visit our FAQ page for guidance. Your trust is important to us, and we are committed to being transparent about how your data is used at all times.